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FAQ's
What is Primio.pk?
Primio.pk is an e-commerce initiative of Primio Market.
How can I pay for my order?
You can pay through Cash on Delivery, Credit/ Debit Card swipe on Delivery.
How do I change my shipping address?
Please visit Delivery & Shipping page for more information.
How can I track or check status of my order?
Order status can be checked from ‘My Orders’ screen in your account. Status can also be checked through Order Tracking page.
How can I return a product?
Please visit Returns & Refunds page for more information.
Can I return a product after 7 days?
You have to initiate a return process within 7 days of delivery. Unfortunately after 7 days, we won’t be able to accept return request.
Do you verify orders?
Yes, before processing any order our customer service team will call you on your mentioned cell phone number to verify order.
What is the warranty policy?
Warranty policy varies from vendor to vendor and product to product. Primio.pk does not offer warranty claims directly. Warranty claims are processed directly through the vendor at their respective service centers. Not all products come with a warranty. If the products are available with a warranty then it will be clearly mentioned in the product specification or description.
SMS/Whatsapp:
+92 333 4263883
Landline:
+92 333 4263883
Email:
info@
Address 1:
Gulberg 3, Lahore
Working days/hours:
Mon – Sun / 11:00AM – 8:00PM